Shipping Policy

Shipping Policy

Thank you for shopping with Pandora Smoker. Please review our shipping policy before placing an order. By purchasing from our store, you agree to the terms outlined below.

  1. Order Processing Time
    All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
    Note: During peak seasons, sales, or holidays, processing times may be extended.

  2. Shipping Rates & Delivery Estimates
    Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimated, not guaranteed, and may vary depending on the destination, carrier delays, and other factors outside our control.
    International orders may experience delays due to customs processing.

  3. International Shipping
    We currently ship to the list of countries provided on our website. International shipping costs and duties/taxes will be shown at checkout where applicable.
    Customs, Duties, and Taxes
    We are not responsible for any customs or import duties, taxes, or fees imposed during or after shipping. These charges are the sole responsibility of the customer.

  4. Order Tracking
    Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to become available.
    If you have not received tracking details after 5 business days, please contact us at pandorasmoker@gmail.com.

  5. Lost, Stolen, or Delayed Packages
    Pandora Smoker is not liable for lost, stolen, or delayed packages caused by the carrier or circumstances outside our control. Once an order is handed to the carrier, it becomes their responsibility.
    If your tracking information shows “delivered” but you haven’t received the package:

    • Check with neighbors or your local postal service.

    • Contact the carrier directly to file a claim.

    • If needed, contact us and we’ll assist you to the best of our ability.

  6. Address Accuracy
    Customers are responsible for providing accurate shipping addresses at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
    If you realize the shipping address is incorrect, please contact us immediately at pandorasmoker@gmail.com. Once the order has shipped, we cannot make changes.

  7. Shipping Restrictions
    Some products may not be available for shipping to certain regions due to restrictions.

  8. Questions or Support
    For questions about your order, tracking, or shipping options, contact us at:
    Email: pandorasmoker@gmail.com